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We offer service support in line with the terms of our basic service level agreement (SLA) to ensure stable operations and prompt assistance for our users.
This level of support addresses our customers' essential technical support needs at no extra charge.
Below is a detailed description of the terms of the basic SLA.
Terms of the Basic SLA
| Parameter | Value |
|---|---|
| Annual Support Cost |
Free of charge |
| Software Availability (Annually) | 98% |
| Support Hours | Monday to Friday, 9:00 AM - 6:00 PM (Kyiv, Ukraine) |
| Support Channels | Email and Chat |
| Response Time | Up to 4 Hours |
| Personal Technical Specialist | Not included |
| Personal Account Manager | Not included |
| Training and Consultations for Administrators and Integrators | Not included |
| Template Configuration | Not included |
| Customisation of scripts and conversion maps | Not included |
| Advanced customisation of templates and scripts | Not included |
Are you interested in exploring extended SLA options?
If your organisation needs customised support, personalised advice, or flexible service terms, we provide extended SLA plans.
📩 For more information about our available packages and pricing, please feel free to contact us.
📧 Email: help@whitedoc.ua
📞 Phone: +38 073-383-43-34
Always at your service,
The WhiteDoc Team
