LLC "CENTREDO"
Effective Date: October 1, 2026
- General procisions and acceptance of the Offer
- Terms and definitions
- Subject matter of the Agreement
- Account, users and authorisations
- Tariff plans and payments
- Electronic documents, signatures and rules of use
- Intellectual property and user data
- Personal data and confidentiality
- Availability, support, restriction and termination
- Warranties, liability and force majeure
- Term, amendments, notices, disputes and details
- Operator details
- Previous versions
1. General procisions and acceptance of the Offer
1.1. This Public Offer constitutes an official proposal by Limited Liability Company “CENTREDO”, EDRPOU Code 43617469, which provides access to and ensures the operation of the WhiteDoc platform (hereinafter referred to as the Operator), to enter into an Agreement for the provision of access to and use of the WhiteDoc platform on the terms set out in this Offer.
1.2. The Offer is addressed to individuals, individual entrepreneurs and legal entities that create an Account, use the Platform or obtain access to Documents through the Platform.
1.3. The Agreement shall be entered into electronically by full and unconditional acceptance of this Offer.
1.4. The Offer shall be deemed accepted when a person performs one or more of the following actions:
• creates an Account;
• clicks a button, checks the relevant box or performs another electronic action confirming acceptance of the Offer;
• submits or confirms an Order;
• activates a Tariff Plan;
• pays an invoice for a Tariff Plan or an Add-on;
• continues to use the Platform after being given access to the Offer;
• opens, completes, approves, signs, sends or receives a Document, provided that, before performing the relevant action, the person was given an opportunity to review the Offer.
1.5. Upon Acceptance, an Agreement shall arise between the Operator and the relevant Client. A User or Recipient who is not the Client shall be bound by the provisions of the Offer governing access to the Platform, the use of Documents, electronic signatures, User Data, intellectual property, prohibited actions and liability.
1.6. A person accepting the Offer on behalf of a legal entity or an individual entrepreneur confirms that they have due authority to enter into the Agreement and perform the relevant actions. Such person shall be liable for the accuracy of the confirmation of their authority.
1.7. The Offer may be accepted by an individual who has attained the age of majority and has the requisite legal capacity. If data of minors or other persons with limited legal capacity are processed through the Platform, the Client shall independently ensure that there is an appropriate legal basis for such processing.
1.8. Acceptance of the Offer, creation of an Account or use of the “Basic” Tariff Plan shall not create an obligation to activate or pay for any paid Tariff Plan or Add-on.
1.9. If the Operator and the Client have entered into a separate written agreement, its provisions shall prevail to the extent that they expressly differ from this Offer.
1.10. If a person does not agree to the Offer, they may not create an Account, activate a Tariff Plan or use the Platform.
2. Terms and definitions
2.1. WhiteDoc (Platform) means a cloud-based software platform designed for the creation, completion, approval, signing, sending, receipt, storage and exchange of electronic documents and structured data; the creation and sharing of templates; and the automation of related processes.
Access to the Platform may be provided through a web interface, API, mobile applications, embedded components, integration modules and other available software interfaces.
The name WhiteDoc is used as the name of the Platform and does not denote a separate legal entity. All rights and obligations of the party providing access to the Platform shall arise for CENTREDO LLC as the operator of the WhiteDoc platform.
2.2. Operator means Limited Liability Company “CENTREDO”, which provides access to and ensures the operation of the Platform.
2.3. Client means an individual, individual entrepreneur or legal entity for which an Account has been created or on whose behalf a Tariff Plan has been activated. An individual may be both a Client and a User.
2.4. User means an individual who uses the Platform independently or on behalf of a Client, including as an Account owner, Administrator, employee, representative, contractor or other authorised person.
2.5. Recipient means an individual or legal entity that has been granted access through the Platform to a Document or Envelope, including without creating its own Account.
2.6. Account means the Client’s account on the Platform through which access to WhiteDoc functionality is provided, mailboxes are created, Users are added and relevant data are stored.
2.7. Administrator means a User whom the Client has authorised to manage the Account, add or remove Users, determine their roles and access rights, activate Tariff Plans and perform other administrative actions.
2.8. Document means an electronic document, file, attachment, structured data, form, message or other information object that is created, uploaded, completed, transmitted or processed through the Platform.
2.9. Envelope means a set created on the Platform comprising one or more Documents, data, participants, routes, actions, statuses, comments and event records.
2.10. Template means a structure of a Document or Envelope created by the Operator, Client or User, which may contain fields, completion rules, routes, roles, scenarios, integration settings and other elements.
2.11. User Data means Documents, Envelopes, Templates, attachments, structured data, comments, metadata and other information that a Client, User or Recipient uploads, creates, transmits or processes through the Platform.
2.12. Tariff Plan means a set of terms for access to the Platform that determines the term of use, functionality, quantitative limits, price and other parameters.
2.13. Main Plan means the “Basic”, “Start”, “Start Pro” or “Team” Tariff Plan, which determines the principal scope of the Client’s access to the Platform.
2.14. Add-on means additional functionality, additional scope of services, limits, workspaces, signatures or other Platform features that are compatible with the relevant Main Plan and ordered separately.
2.15. Order means an expression of the Client’s intention to purchase, activate, change or renew a Tariff Plan or Add-on, submitted through a form on the official website, a form or other functionality in WhiteDoc, the “Billing” section or another electronic channel made available by the Operator.
2.16. Confirmed Order means an Order whose parameters have been confirmed by the Operator or automatically recorded on the Platform and on the basis of which an invoice has been issued or access to the ordered Tariff Plan or Add-on has been provided.
2.17. Tariff Period means the period during which the Client is granted access to the relevant Tariff Plan on the agreed terms.
2.18. Published Tariff Terms means the terms of the Main Plans and Add-ons made available on the Platform and on the official webpage https://whitedoc.ua/tarif_plans/, including their price, currency or the procedure for determining the payment amount, term, functionality, quantitative limits, compatibility, Service Region and other parameters.
The Published Tariff Terms shall form an integral part of the Agreement entered into by Acceptance of this Offer. The individual parameters of an Add-on, the scope of an Order and the final amount payable may be specified in the Confirmed Order and invoice in accordance with the Published Tariff Terms.
2.19. Service Region means a country or territory for which the available Tariff Plans, price, payment currency, taxes and other regional terms are determined.
2.20. Documentation means instructions, rules, technical descriptions and materials concerning the use of the Platform published by the Operator.
3. Subject matter of the Agreement
3.1. The Operator grants the Client a limited, non-exclusive and non-transferable right to remotely access and use the Platform for the duration of the relevant Tariff Plan.
3.2. The Platform is provided under the software-as-a-service model. A copy of the software shall not be transferred to the Client unless expressly provided otherwise in a separate written agreement.
3.3. The functionality of the Platform shall be determined by the Tariff Plan, technical settings, Documentation and availability of the relevant functions in the Service Region.
3.4. Instructions, configuration rules, technical descriptions and other materials concerning the use of the Platform are available in the WhiteDoc Help Centre at:
3.5. The Documentation determines the technical procedure for using the Platform’s functions and may be updated by the Operator in connection with the development of or changes to functionality.
The Documentation shall not create independent payment obligations, amend the Published Tariff Terms, this Offer or a separate written agreement, or serve as a basis for charging the Client any additional fee without the Client’s separate consent.
3.6. The Operator may engage third parties to support the operation of the Platform, cloud infrastructure, electronic communications, support, analytics, integrations, electronic trust services and artificial intelligence functions in accordance with the Privacy Policy and the DPA.
3.7. The Operator shall provide the technical means for interaction among Clients, Users and Recipients, but shall not be a party to Documents, agreements, transactions, approvals, settlements or other legal relations between them.
3.8. The Operator shall not represent the Client or User before other persons and shall not verify the economic expediency, legality, content or actual performance of transactions executed through the Platform.
4. Account, users and authorisations
4.1. To use the core functions of the Platform, the Client shall create an Account and provide accurate, complete and up-to-date registration, contact and payment details.
4.2. The Client shall update the information in the Account in a timely manner. The consequences of providing inaccurate or outdated data shall be borne by the Client.
4.3. The Client shall independently designate Administrators and Users and determine their roles and access rights. Actions performed by an Administrator within the scope of the technical authority granted to them shall be deemed actions of the Client.
4.4. The Client shall be responsible for the actions of its Users, their compliance with this Offer and the proper termination of their access upon loss of the relevant authority.
4.5. Credentials are personal. The transfer of a login, password, multi-factor authentication credentials or other means of access to another person is prohibited, except through delegation mechanisms provided by the Platform.
4.6. The Client and the User shall maintain the confidentiality of access credentials and immediately notify the Operator of their loss, compromise or unauthorised use.
4.7. Until notification of a compromise is received, all actions performed using valid credentials shall be deemed to have been performed by the relevant User, unless otherwise established by proper evidence.
4.8. The Platform automatically records technical information about actions performed in the Account and involving Documents. Such records may be used to evidence Acceptance, the provision of access, activation of a Tariff Plan, the sending or receipt of Documents and other legally significant actions.
4.9. A Recipient may be granted access to a Document through an Account, electronic message, unique link, access code, widget or other technical means.
4.10. The Client shall independently ensure the availability of devices, software, an up-to-date browser version, Internet access and other technical conditions required to use the Platform.
5. Tariff plans and payments
5.1. Under the Agreement entered into by Acceptance of this Offer, the following Main Plans may be assigned or activated:
- “Basic”;
- “Start”;
- “Start Pro”;
- “Team”;
- "Custom".
5.2. The “Custom” Tariff Plan shall be provided exclusively on the basis of a separate written agreement between the Operator and the Client. The initial or indicative price of the “Custom” Tariff Plan and the description of its functionality stated on the website are for information purposes only and shall not, in themselves, create any payment obligation.
Other individual tariffs, special service models and terms not provided for in this Offer shall also be formalised by a separate written agreement. The provisions of this Offer shall apply to the use of the Platform under such an agreement to the extent not governed by, and not inconsistent with, that agreement.
5.3. Upon creation of an Account, the “Basic” Tariff Plan shall be activated for the Client by default. No fee shall be charged for its use, and its functionality and quantitative limits shall be determined by the Published Tariff Terms.
5.4. For the “Basic” Tariff Plan, annual limits shall be calculated in consecutive 12-month periods from the date of its activation. If the Client switches from a paid Main Plan to the “Basic” Tariff Plan, a new 12-month period shall begin on the date of such switch.
5.5. The Operator may change the functionality and limits of the “Basic” Tariff Plan, provided that the Client is notified of any material reduction in the available functionality at least 30 calendar days in advance, except where changes are necessary to comply with the law, ensure security or prevent abuse.
5.6. Acceptance of the Offer or use of the “Basic” Tariff Plan shall not create an obligation to activate or pay for any paid Tariff Plan or Add-on.
5.7. The “Start”, “Start Pro” and “Team” Tariff Plans shall be provided for 12 months, with payment for the entire Tariff Period. Their current functionality, quantitative limits, price, compatibility with Add-ons and other parameters are published at https://whitedoc.ua/tarif_plans/.
5.8. All prices published on the aforementioned webpage for purchases under this Offer include value-added tax at a rate of 20 per cent. If the statutory VAT rate changes, the Operator may adjust the price accordingly for a new purchase or subsequent renewal.
5.9. Before placing an Order, the Client shall be given an opportunity to review the material terms of the relevant Tariff Plan or Add-on. If a temporary discrepancy arises between the information on the website and on the Platform due to a technical delay, the terms displayed to the Client on the Platform or in the Confirmed Order immediately before its confirmation shall apply.
5.10. An Order may be placed in any of the following ways:
• through a form on the official WhiteDoc website, followed by processing by the Operator’s manager;
• through an application or form on the Platform, with automatic or manual generation of an invoice;
• through the “Billing” section or other available Platform functionality by selecting a tariff or Add-on, confirming agreement to the terms and requesting an invoice.
5.11. An Order on behalf of the Client may be placed by the Client or a duly authorised Administrator. The Order must make it possible to determine its subject matter, quantity or scope, the price or the procedure for determining it, and other material parameters.
5.12. After an Order is placed or confirmed, the Operator or the Platform shall generate an invoice containing the Operator’s payment details and information about the ordered Tariff Plan or Add-on.
5.13. The invoice shall be delivered to the Client through WhiteDoc and may additionally be duplicated to the email address specified in the Account or Order. The absence of an email copy shall not affect the validity of an invoice duly delivered through WhiteDoc.
5.14. Unless expressly specified otherwise in a Confirmed Order or a separate written agreement, an invoice shall be payable within five business days from the date it is generated. Payment shall be made by bank transfer to the OPERATOR’s current account using the details (IBAN) specified in the generated invoice. The Operator does not accept payment through online acquiring systems or other payment services that involve the use of payment card details directly on the Operator’s Website. Bank and payment-system fees, currency conversion costs and other payer expenses shall be borne by the Client.
5.15. As a general rule, a paid Main Plan shall be activated, and its 12-month Tariff Period shall commence:
• on the date the full amount of payment is credited to the Operator’s account; or
• immediately upon receipt of confirmation that an online payment has been successfully completed.
5.16. A payment made after the expiry of the period specified in clause 5.14 of the Offer shall be accepted without penalty, and the Tariff Period shall commence on the date the funds are actually credited or successful online payment is confirmed. If the Tariff Plan has not been activated and the invoice has not been paid, the mere generation of the invoice shall not create any indebtedness of the Client.
5.17. Subject to the Operator’s separate written or electronic confirmation, a Tariff Plan or Add-on may be activated before payment is received. In such case, the activation date and other individual parameters shall be determined by the Confirmed Order, and the payment obligation shall arise upon activation. The invoice shall be payable within the period specified in clause 5.14 of the Offer.
5.18. Placement or confirmation of an Order, activation of a Tariff Plan or Add-on, and payment of an invoice shall confirm the Client’s acceptance of this Offer, the Published Tariff Terms and the parameters of the relevant Order.
5.19. The price and principal terms of a paid Tariff Plan or functional Add-on that has already been activated shall not change until the end of the relevant paid period. A new price or new terms shall apply to a new purchase, voluntary change or subsequent automatic renewal.
5.20. The price and availability of a Tariff Plan or Add-on may vary depending on the Service Region. The Region shall be determined on the basis of the country of registration of a legal entity or individual entrepreneur, the country of permanent residence of an individual, and the payment, tax and contact details specified in the Account.
5.21. The Client shall provide accurate information for determining the Service Region. If inaccurate information is provided, the Operator may change the Region, recalculate the price, require payment of the difference, suspend activation or terminate access to functions unavailable in the appropriate Region.
5.22. By placing an Order for a paid Main Plan, the Client agrees to its automatic renewal in accordance with the following provisions of this section.
5.23. Upon expiry of the current Tariff Period, a paid Main Plan shall be automatically renewed for the following 12 months on the terms and at the price applicable to such renewal, unless the Client has duly arranged a switch to the “Basic” Tariff Plan.
5.24. At least five business days before the end of the current Tariff Period, the Operator shall generate a renewal invoice and send the Client a notice of the automatic renewal and the current terms through WhiteDoc. The invoice and notice may additionally be duplicated by email.
5.25. A Client who does not wish to renew a paid Main Plan must independently arrange a switch to the “Basic” Tariff Plan through the available Platform functionality no later than the last day of the current Tariff Period. Such switch shall take effect on the first day of the following period, and the generated renewal invoice shall not be payable.
5.26. If the Client has not arranged a switch to the “Basic” Tariff Plan within the prescribed period, the Main Plan shall be deemed renewed from the first day of the new 12-month Tariff Period, and the Client shall be obliged to pay the generated invoice.
5.27. If an invoice for an automatically renewed or early-activated Tariff Plan is not paid, the Operator may suspend or restrict access to paid functionality. Such restriction shall not terminate the Agreement, cancel the payment obligation or release the Client from payment. Access to previously received and created Documents shall be retained to the extent technically feasible, secure and not prohibited by law.
5.28. A switch to a Main Plan with greater functionality may be arranged during the current Tariff Period. Pursuant to a Confirmed Order, the new tariff shall be activated on the date the invoice is generated, a new 12-month Tariff Period shall begin on that date, and the previous tariff shall terminate.
5.29. The unused balance of the prepayment for the previous tariff shall be determined as of the switch date as the portion of the amount paid that has not yet been and is not to be reflected in Service Acceptance Certificates for the period of actual access to the previous tariff. Such balance shall be credited towards payment for the new tariff.
5.30. Following the switch, the Client shall receive the full limits of the new tariff for the new 12-month period. Unused limits under the previous Main Plan shall not be added to the limits of the new tariff.
5.31. The Client shall pay the difference between the price of the new tariff and the credited prepayment balance within five business days from the invoice generation date. In the event of non-payment, the Operator may apply the consequences set out in clause 5.27 of the Offer.
5.32. A switch to a Main Plan with less functionality or to the “Basic” Tariff Plan arranged during the current paid period shall take effect upon expiry of such period. The amount paid for the current period shall not be recalculated or refunded.
5.33. The Operator may offer promotional, individual or regional prices. Unless expressly stated otherwise when placing an Order, such prices shall apply only for the specified period and shall not apply to a subsequent automatic renewal.
5.34. Add-ons are divided into:
• functional Add-ons — additional functions or capabilities to which access is provided for a specified period;
• quantity-based Add-ons — a purchased quantity of transmissions, documents, signatures or other units of use.
5.35. Under this Offer, Add-ons may be ordered for the "Start","Start Pro" and “Team” Tariff Plans, provided that their compatibility is expressly stated in the Published Tariff Terms. Add-ons for the “Custom” Tariff Plan shall be governed by a separate written agreement.
5.36. A function or Add-on identified as being prepared for launch, temporarily unavailable or not yet available to order may not be the subject of an Order until the Operator expressly makes it available for purchase.
5.37. The composition, quantity, price, compatibility and other parameters of an Add-on shall be determined by the Published Tariff Terms, the Confirmed Order and the invoice.
5.38. A functional Add-on shall be activated on the date the Order is confirmed and the invoice generated, unless otherwise stated in the Confirmed Order. It shall have its own 12-month term from the activation date, shall be paid for the full term and shall not be tied to the commencement or expiry date of the Main Plan.
5.39. A functional Add-on shall automatically renew for each subsequent 12-month period, independently of renewal of the Main Plan. At least five business days before expiry of its current term, the Operator shall generate an invoice and send a notice through WhiteDoc, which may be duplicated by email.
5.40. The Client may independently deactivate a functional Add-on through the available Platform functionality by the last day of its current term. If the Add-on has not been deactivated, it shall be deemed renewed from the first day of the new 12-month term, and the Client shall be obliged to pay the invoice. In the event of non-payment, the Operator may suspend the Add-on, but the payment obligation shall remain in effect.
5.41. A quantity-based Add-on shall be activated or credited after the Order is confirmed and the invoice generated, unless this Offer or the Confirmed Order provides that the relevant type of Add-on shall be credited only after payment. In the event of non-payment, the Operator may suspend further use of such Add-on, but the obligation to pay for the quantity provided shall remain in effect.
5.42. A purchased quantity-based Add-on shall have no fixed period of use and shall remain available until fully used. A change, renewal or expiry of the Main Plan shall not reduce or cancel the unused balance of such Add-on.
5.43. The ability to use an Add-on shall depend on the availability of a compatible active Main Plan. If the Client switches to an incompatible tariff, the Add-on and its unused balance shall be retained, but its use shall be suspended until a compatible tariff is activated. The term of a functional Add-on shall not be suspended, extended or recalculated as a result.
5.44. International QES signatures may be ordered under this Offer for the “Team”, “Start Pro” Tariff Plans.
5.45. If the price of a QES signature is stated in euros, the invoice shall be generated and paid in hryvnias at the official exchange rate of the National Bank of Ukraine on the invoice generation date. The generated amount in hryvnias shall be final and shall not subsequently be recalculated due to changes in the exchange rate.
5.46. A purchased quantity of QES signatures shall be credited only after the Operator receives payment in full. Signatures shall remain available until fully used, without any time limit, and shall be retained after a change or expiry of the Main Plan, but may be used only while a compatible tariff is active. Signatures purchased by the Client may be used by signatories invited by the Client as part of the process provided by the Platform.
5.47. Unused limits included in a Main Plan shall not carry over to the next Tariff Period and shall not be added to the limits of another tariff. Upon reaching an established limit, the relevant function may be restricted until the beginning of the next accounting period or the purchase of a compatible quantity-based Add-on.
5.48. Amounts paid shall not be refundable due to non-use of the Platform, non-use of available limits or Add-ons, the Client’s early discontinuation of use, blocking due to a breach of the Offer, switching to another tariff, or temporary incompatibility of an Add-on with the tariff selected by the Client.
5.49. The non-refund provisions shall not apply in cases of duplicate payment, a confirmed calculation error, failure by the Operator to provide paid access or other non-performance that gives rise to a statutory right to a refund, or in other cases expressly provided by mandatory law.
5.50. For Clients registered in Ukraine as legal entities or individual entrepreneurs, the provision of access to the Platform and other paid services shall be confirmed by a Service Acceptance Certificate.
5.51. The accounting period for issuing a Service Acceptance Certificate shall be a calendar month, unless expressly specified otherwise in a Confirmed Order or a separate written agreement.
5.52. The value of access for a full calendar month shall equal one-twelfth of the annual price of the relevant Tariff Plan or functional Add-on. For an incomplete calendar month, the value shall be determined in proportion to the number of calendar days during which the Client was provided with access, relative to the total number of calendar days in the relevant month.
5.53. The value of quantity-based Add-ons shall be reflected in Service Acceptance Certificates according to the quantity actually provided or another procedure specified in the Confirmed Order, taking into account the nature of the relevant Add-on.
5.54. Amounts shall be rounded to two decimal places. Where necessary, the amount of the final Service Acceptance Certificate shall be adjusted by the rounding difference so that the total amount of all Service Acceptance Certificates for the relevant paid period equals the invoice amount.
5.55. The Operator shall issue a Service Acceptance Certificate no later than 10 business days after the end of the relevant accounting period and send it to the Client through the WhiteDoc Platform. The Service Acceptance Certificate shall be prepared electronically and signed using the electronic signature of the Operator’s authorised person.
5.56. Within five business days from the date of receipt of the Service Acceptance Certificate, the Client shall:
• sign the Service Acceptance Certificate and return it to the Operator; or
• provide the Operator with written, reasoned objections concerning the scope, substance or quality of the services provided.
5.57. Reasoned objections must contain a specific list of identified deficiencies, grounds demonstrating that the services provided do not comply with the terms of the Agreement and, where available, supporting materials. A refusal without specific grounds shall not constitute a reasoned objection.
5.58. If, within the period specified in clause 5.56 of the Offer, the Client neither returns the signed Service Acceptance Certificate nor provides reasoned objections, the services shall be deemed to have been duly provided and accepted without reservations, and the Service Acceptance Certificate shall be deemed approved and signed by the Client on the last day of the prescribed period.
5.59. A Service Acceptance Certificate prepared and signed unilaterally by the Operator that contains information about the parties, the substance, scope, value and period of provision of the services shall be recognised by the parties as a proper primary accounting document in the cases and subject to the conditions prescribed by law. The absence of the signature or details of the Client’s representative shall not affect the validity of such Service Acceptance Certificate if the unilateral preparation procedure is provided for in this Offer, the Client has not submitted reasoned objections within the prescribed period, the business transaction is recorded in the accounting records in the period in which it occurred, and the law does not require the document to be signed by both parties.
5.60. The Client’s actual non-use of the Platform’s available functionality shall not constitute grounds for refusing to accept the services if access was provided in accordance with the Agreement.
5.61. If reasoned objections are received in a timely manner, the parties shall take reasonable measures to verify and resolve them. The portion of the services in respect of which the Client has not raised reasoned objections shall be deemed accepted without reservations.
5.62. For tax purposes, the place of supply of services shall be determined in accordance with the Tax Code of Ukraine, taking into account the type of services and the status and location of their recipient.
6. Electronic documents, signatures and rules of use
6.1. The Client and the User shall independently determine:
• the content of Documents;
• the composition and authority of participants;
• the procedure for creation, approval, signing and sending;
• the type of electronic signature;
• retention periods;
• the legal grounds for data processing;
• the legal consequences of actions performed.
6.2. The Client and the User warrant that they have all rights, powers, permissions and legal grounds necessary to create, upload, use, send and process User Data.
6.3. The Client shall independently determine the Recipients and shall be responsible for the accuracy of their contact details, the lawfulness of sending Documents to them and properly informing them about the processing of personal data.
6.4. The Platform may support different types of electronic signatures, electronic seals, electronic identification and trust services, depending on the functionality, Service Region and available integrations.
6.5. The Client and the User shall independently determine whether the selected type of electronic signature complies with statutory requirements, the form required for a particular transaction, internal rules and the parties’ arrangements.
6.6. The Operator does not create qualified certificates, does not retain Users’ private keys and is not a qualified trust service provider, unless expressly stated otherwise for a particular function.
6.7. Providers of electronic identification and electronic trust services operate independently of the Operator. The Operator shall not be liable for their decisions, certificates, signature tools, identification procedures, availability or technical failures.
6.8. The Platform may generate event logs, delivery information, certificates of completion, timestamps and other technical records. Such records shall confirm technical actions on the Platform but shall not replace a legal assessment of the validity of a particular Document or transaction.
6.9. The Operator:
• shall not be a party to Documents and transactions between Users;
• shall not verify the authority of signatories, other than by performing available technical checks;
• shall not verify the accuracy of information contained in a Document;
• shall not guarantee the performance of obligations between participants;
• shall not resolve disputes concerning the content, signing or performance of Documents.
6.10. Templates, examples, automated checks, prompts and other materials available through the Platform are informational and technological in nature. They do not constitute legal, tax, accounting, financial, medical or other professional advice.
6.11. Before making any legally significant use of a Template, Document or automated result, the Client shall independently verify its compliance with the Client’s purposes, applicable law and factual circumstances.
6.12. If a User publishes or provides other persons with access to their own Template, the User confirms that they hold the necessary proprietary rights and permissions.
6.13. For the period during which a published Template is available, the User grants the Operator a non-exclusive, royalty-free right to store, reproduce, display and technically distribute such Template solely for the purpose of enabling its use through the Platform.
6.14. Outputs generated by artificial intelligence functions may be inaccurate, incomplete or unsuitable for a particular purpose. The User shall verify such outputs before using them.
6.15. User Data shall not be used to train public or foundation artificial intelligence models. Other terms for using artificial intelligence functions shall be determined by the Privacy Policy and Documentation.
6.16. When using the Platform, it is prohibited to:
• violate the law or the rights of third parties;
• create, send or distribute fraudulent, false, offensive, discriminatory, unlawful or harmful materials;
• issue fictitious invoices or engage in phishing, extortion, deception or other fraudulent activities;
• send spam or unsolicited bulk communications;
• use another person’s personal, confidential or commercial data without a proper legal basis;
• sign Documents without the requisite authority or impersonate another person;
• upload malicious code, viruses or other means of interference;
• gain unauthorised access to Accounts, Documents, systems or networks;
• circumvent technical restrictions, security measures, authentication or tariff limits;
• decompile, disassemble or reverse engineer the Platform or attempt to obtain its source code;
• copy, resell, transfer for use or use the Platform to provide competing services without the Operator’s written consent;
• use the Platform for competitive analysis or testing, or to create a similar product;
• collect data by automated means not provided for by the API or Documentation;
• create an excessive load or interfere with the proper operation of the Platform;
• use the Platform or its outputs to train or improve competing models, systems or services without the Operator’s written consent.
6.17. The Client shall be responsible for User Data and for its Users’ use of the Platform. The Operator shall not be required to pre-screen User Data but may restrict access to materials where there are reasonable grounds to believe that they are unlawful or violate the Offer.
7. Intellectual property and user data
7.1. Proprietary intellectual property rights in the Platform, software code, design, databases, technical solutions, trademarks, Documentation and other WhiteDoc components belong to the Operator or are lawfully used by it.
7.2. The Agreement does not provide for the assignment or transfer to the Client of proprietary intellectual property rights in the Platform.
7.3. The Client is granted only the right to access and use the Platform within the scope of the Agreement and the relevant Tariff Plan.
7.4. Rights to User Data shall remain with the Client, User or other person to whom they belong pursuant to law or contract.
7.5. The Client grants the Operator a limited, non-exclusive right to carry out automated storage, reproduction, transmission, transformation and other technically necessary processing of User Data solely for the purposes of:
• providing and supporting the Platform;
• executing the Client’s settings and commands;
• ensuring security;
• correcting technical errors;
• complying with statutory requirements;
• stopping violations of the Offer.
7.6. The grant of the aforementioned right shall not constitute the transfer to the Operator of ownership or other proprietary rights in User Data.
7.7. The Operator may create and use aggregated or anonymised technical and statistical information that does not identify the Client or an individual and does not disclose the content of Documents, for security, analytics, planning and improvement of the Platform.
7.8. Suggestions, comments and recommendations for improving WhiteDoc may be used by the Operator without any obligation to pay compensation, unless otherwise agreed by the parties in writing.
7.9. If an Envelope is associated with several participants, its deletion by one participant shall not terminate the lawful access of other participants to the evidentiary records belonging to them.
7.10. Physical deletion of shared objects shall be carried out taking into account the rights of other participants, retention periods, statutory requirements, the DPA and the Privacy Policy.
8. Personal data and confidentiality
8.1. Personal data shall be processed in accordance with the WhiteDoc Privacy Policy:
https://help.whitedoc.ua/trustcenter/privacy-policy
8.2. In relation to registration, contact, payment, technical and other data for which the purposes and means of processing are determined by the Operator, the Operator shall act as the personal data owner or controller.
8.3. In relation to User Data for which the purposes and means of processing are determined by the Client, the Operator shall act as the data processor, and the Client shall act as the owner or controller.
8.4. The terms governing the processing of User Data are set out in the Data Processing Agreement:
https://help.whitedoc.ua/trustcenter/data-processing-agreement
8.5. In the event of any conflict between this Offer and the DPA regarding the processing of User Data, the provisions of the DPA shall prevail.
8.6. The Client warrants:
• the existence of a legal basis for processing personal data;
• that data subjects have been properly informed;
• the lawfulness of providing data to the Operator and other participants;
• the proper determination of retention periods;
• the handling of data subjects’ requests within the scope of the Client’s responsibility.
8.7. The Operator shall implement appropriate technical and organisational safeguards in accordance with the nature of the processing, available technology and applicable law. Such measures are intended to reduce risks but do not constitute an absolute guarantee against all possible threats.
8.8. A party that receives confidential information of the other Party shall:
• use it solely for the performance of the Agreement;
• restrict access to persons who require such information;
• apply a level of protection no less stringent than that applied to its own information of a similar nature;
• not disclose it to third parties without a legal basis.
8.9. Confidential information shall not include information that:
• was publicly available other than as a result of a breach of the Agreement;
• was lawfully known to the recipient before its disclosure;
• was lawfully received from a third party;
• was developed independently without using confidential information.
8.10. Confidential information may be disclosed in compliance with a mandatory requirement of law, a court or a competent authority. Unless prohibited by law, the disclosing party shall give prior notice to the other party.
9. Availability, support, restriction and termination
9.1. The basic availability level of the Platform shall be 98 per cent for the relevant annual period and shall apply regardless of the Tariff Plan.
9.2. The method for calculating availability, basic support terms, operating hours and communication channels shall be determined by the WhiteDoc service support terms:
https://help.whitedoc.ua/trustcenter/service-support
9.3. When calculating availability, periods of unavailability caused by the following shall not be taken into account:
• scheduled maintenance;
• the Client’s equipment, software, networks or actions;
• Internet connectivity or telecommunications services;
• the operation of independent electronic trust service providers and other third parties;
• unlawful actions of Users;
• restriction in accordance with the Agreement;
• force majeure events;
• a cyberattack or other incident that the Operator could not reasonably have prevented.
9.4. The Operator may carry out scheduled and emergency maintenance, install updates, remedy vulnerabilities and change the technical architecture of the Platform.
9.5. The Operator may modify, supplement or discontinue individual functions of the Platform. During a paid Tariff Period, such changes shall not materially reduce the principal functionality purchased, except where the change is necessary to comply with the law, ensure security, prevent abuse or replace a third-party integration.
9.6. The Operator may restrict a particular action, User, Account, Document, Envelope or access to the Platform in the event of:
• non-payment;
• a breach of the Offer;
• a threat to the security of the Platform or third parties;
• suspected fraud, phishing, spam or other abuse;
• unauthorised access;
• a violation of third-party rights;
• a mandatory requirement of law, a court or a competent authority;
• use of the Platform that creates an excessive load;
• the need to prevent loss or preserve evidence.
9.7. If a breach can be remedied without creating a material risk, the Operator shall notify the Client and allow a reasonable period for it to be remedied.
9.8. Prior notice shall not be required if the breach is unlawful, intentional or repeated; is related to fraud, sanctions or a critical security threat; or cannot be remedied.
9.9. During a restriction, the Operator shall, to the extent technically feasible and secure, preserve access to view, receive and download previously available Documents, provided that such access is not prohibited by law and does not pose a risk to the Platform or other persons.
9.10. The Client may discontinue use of the Platform or initiate deletion of the Account in accordance with the available settings and Documentation.
9.11. Discontinuation of use or deletion of the Account shall not cancel payment obligations that have already arisen and shall not create a right to a refund for the current Tariff Period, except as prescribed by law.
9.12. The Operator may terminate the Agreement in the event of a material breach that is not remedied within the period provided, or immediately in the cases specified in clause 9.8.
9.13. Before termination of the Agreement, the Client shall independently export the Documents and data it requires.
9.14. Following termination of the Agreement, data retention, return, deletion and anonymisation shall be carried out in accordance with the Privacy Policy, the DPA, the Client’s settings, the rights of other participants and statutory requirements.
9.15. Discontinuation of use, expiry of the Tariff Period or a switch to the “Basic” Tariff Plan shall not, in themselves, result in the automatic deletion of Documents, Envelopes, event logs or the Account.
10. Warranties, liability and force majeure
10.1. The Platform shall be provided in accordance with its intended functionality, the available Documentation, the Tariff Plan and mandatory statutory requirements.
10.2. Except for warranties expressly provided for by the Agreement or law, the Platform is provided on an “as is” and “as available” basis.
10.3. The Operator does not warrant that the Platform:
• will operate entirely without interruption or error;
• will meet all individual objectives, internal policies or regulatory requirements of the Client;
• will ensure the achievement of a particular legal, economic or commercial result;
• will be compatible with all third-party systems;
• will eliminate all risks of data loss or unauthorised access.
10.4. The Operator shall not be liable for:
• the content, accuracy, legality and reliability of User Data;
• the selection of Recipients, routes, signatories and signing methods;
• the authority of Users;
• decisions made on the basis of Documents, Templates or artificial intelligence outputs;
• the actions of Clients, Users, Recipients and independent third parties;
• the unavailability of external services, integrations or trust services;
• losses caused by the Client’s failure to comply with security requirements or Documentation.
10.5. Each party shall be liable for a breach of the Agreement where it is at fault, unless otherwise provided by law.
10.6. To the maximum extent permitted by law, the Operator shall not be liable for indirect, incidental, special or consequential loss, loss of profit, expected savings, revenue, goodwill or opportunity, except where such liability cannot be excluded by law.
10.7. The Operator’s aggregate liability for all claims arising from a single event or a series of related events shall not exceed:
• for a paid Tariff Plan or Add-on, the amount actually paid by the Client for the relevant Tariff Plan or Add-on during the 12 months preceding the event giving rise to liability;
• for the “Basic” Tariff Plan or other functionality provided free of charge, UAH 1,000.
10.8. The limitations of liability shall not apply to wilful misconduct, fraud, liability for death or personal injury caused by the fault of the relevant party, inalienable consumer rights or other liability that cannot be limited by law.
10.9. The Client shall indemnify the Operator for documented direct losses and reasonable expenses caused by a substantiated third-party claim, where such claim arises from:
• unlawful User Data;
• the absence of necessary rights, permissions or legal grounds;
• fraudulent or other prohibited use of the Platform;
• the Client’s violation of third-party rights or this Offer.
Such indemnification shall not apply to the extent that the relevant losses were caused by the Operator’s actions or breach.
10.10. A party shall be released from liability for a breach directly caused by an extraordinary and unavoidable event under the relevant circumstances beyond its reasonable control, including war, hostilities, a terrorist act, a large-scale cyberattack, fire, flood, earthquake, a decision of a public authority, or a prolonged systemic outage of electricity supply or electronic communications.
10.11. A party invoking force majeure shall notify the other party without undue delay, take reasonable measures to mitigate the consequences and resume performance as soon as practicable.
10.12. Force majeure shall not release a party from monetary obligations that fell due before the occurrence of the relevant event.
10.13. If the Client is an individual who uses the Platform for purposes unrelated to business activities, mandatory provisions of legislation on consumer protection, digital content and digital services shall apply to the relationship.
10.14. Nothing in the Offer shall exclude or limit a consumer’s right to have a digital service brought into conformity, to a proportionate price reduction, to withdraw from the Agreement, to compensation for damage or to another remedy, to the extent that the relevant right cannot be limited by contract.
10.15. A refund to a consumer shall be made in the cases and in accordance with the procedure expressly prescribed by mandatory law, as well as in the cases specified in clause 5.49 of the Offer. This Offer does not establish a separate voluntary right to a refund for an unused period or unused limits beyond the scope of rights guaranteed by law.
11. Term, amendments, notices, disputes and details
11.1. For the relevant Client, the Agreement shall enter into force upon Acceptance and remain in effect until use of the Platform is discontinued, the Account is deleted or the Agreement is terminated in accordance with the Offer.
11.2. The Operator may amend the Offer in connection with changes in law, functionality, technology, security measures, the commercial model or methods of providing access.
11.3. A new version shall be published with its effective date specified. The Operator shall notify Clients of material changes through the Platform and/or by email at least 30 calendar days in advance, unless a shorter period is required by law or by the need to protect the Platform and Users immediately.
11.4. For an activated paid Tariff Plan or functional Add-on, a new version of the Offer shall not change the price, term or principal purchased functionality until expiry of the relevant paid period.
11.5. Changes necessary to comply with the law, remedy vulnerabilities, counter fraud or discontinue unlawful use may apply immediately.
11.6. If re-Acceptance is required in order to apply a new version, the Operator may require it before further use of the Platform or the next renewal of a Tariff Plan or Add-on.
11.7. Official notices may be sent through the Platform interface or to the email address specified in the Account, or published on the official WhiteDoc webpage, provided that such method is appropriate to the nature of the notice and statutory requirements.
11.8. An electronic notice shall be deemed delivered on the date it is displayed on the Platform or sent to a current contact address, provided that the Operator has not received an automated non-delivery notification.
11.9. The Client shall keep its contact details up to date. The Client shall bear the adverse consequences of the use of an outdated address if the Operator duly sent the notice using the most recently provided details.
11.10. The relationship between the Operator and the Client shall be governed by:
1. a separate written agreement, if entered into;
2. the Published Tariff Terms in relation to the activated Tariff Plan or Add-on;
3. this Offer.
The DPA shall apply to the processing of User Data. The Documentation shall apply solely to determine the technical procedure for using the Platform.
11.11. In the event of any conflict between a separate written agreement and this Offer, the separate written agreement shall prevail.
In the event of any conflict between the Published Tariff Terms and the Offer, the Published Tariff Terms shall prevail solely in respect of the price, term, functionality, compatibility, quantitative limits and other parameters of the relevant Tariff Plan or Add-on.
In the event of any conflict concerning the processing of User Data, the DPA shall prevail unless otherwise expressly agreed by the parties as an amendment to the DPA in accordance with applicable law.
11.12. Orders, invoices, service acceptance certificates, notices, electronic correspondence, activation records and other documents or actions on the Platform shall evidence performance of the Agreement, Acceptance of the Published Tariff Terms and the conduct of the relevant transactions. They may specify the subject matter, quantity, price, activation date and other individual parameters in the cases expressly provided for by this Offer, but may not establish other terms not provided for by:
• a separate written agreement;
• the Published Tariff Terms;
• this Offer.
11.13. The Agreement shall be governed by the substantive law of Ukraine, without limiting the mandatory rights of a consumer, data subject or other person that apply regardless of the chosen law.
11.14. The parties shall seek to resolve a dispute through negotiations and the submission of a written claim. The period for considering a claim shall be 30 calendar days from the date of its receipt, unless another period is prescribed by law.
11.15. If a dispute is not resolved, it shall be submitted to a competent court of Ukraine. Disputes with Clients who are not consumers shall be heard at the Operator’s location, unless otherwise prescribed by mandatory law or a separate agreement.
11.16. A consumer shall retain the right to apply to a court or competent authority at the place and in accordance with the procedure determined by mandatory law.
11.17. The Client may not assign its rights or obligations under the Agreement without the Operator’s prior written consent. The Operator may assign the Agreement to a successor as a result of reorganisation, sale of the business or transfer of the Platform, provided that the Client’s rights are preserved and notice is given if required by law.
11.18. A party’s failure to exercise a particular right shall not constitute a waiver thereof.
11.19. The invalidity or unenforceability of any provision shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a lawful provision that most fully gives effect to its purpose.
11.20. The provisions concerning intellectual property, confidentiality, data, payments, liability and dispute resolution shall survive termination of the Agreement to the extent necessary for their performance.
11.21. The Ukrainian-language version of the Offer shall prevail unless otherwise prescribed by mandatory law or a separate written agreement.
Operator details
LIMITED LIABILITY COMPANY “CENTREDO”
EDRPOU Code: 43617469
Tax ID: 436174626585
Bank: JSC “UKRSIBBANK”
IBAN: UA843510050000026008879188734
MFO Code: 351005
D‑U‑N‑S: 537809077
Registered address: 7A Mykoly Vasylenka Street, Kyiv, 03124, Ukraine
Commercial and legal enquiries: sale@centredo.io
Technical support: help@whitedoc.ua
Personal data enquiries: privacy@whitedoc.ua
Telephone: +38 073 383 43 34
Platform: https://edo.whitedoc.ua
